INTRODUCTION
Teletranseu.com is a moving household goods website, which belongs to TELETRANS HELLINIC MOVERS S.A. with registered Head Office in Peania, 21ST km MARKOPOULOU AVENUE, 190 02, with Tax ID 099760770, Tax Office FAE Athinon. The visitor / user of this website should carefully read the present terms of use and proceed to visit / use the pages / services of Teletranseu.com, only if he / she accepts them completely. When entering this website, the visitor / user is presumed to know the terms of use, to accept these terms and to waive any claim whatsoever arising from the visit on Teletranseu.com. Teletranseu.com can modify the present terms of use at any time. Visitors / users have to periodically check if there have been changes to present terms of use. After the above mentioned amendment, the use of Teletranseu.com is considered as an acceptance of the modified terms of use. Teletranseu.com reserves the right to add, modify and / or remove at any time any item and / or information contained therein, as well as temporarily or permanently suspend part or all of its services without a prior notice at its own discretion. In case that one provisions of the present document becomes illegal, invalid or unenforceable that shall not affect the validity or of any other provisions. Failure by Teletranseu.com to exercise the rights from the present terms does not imply resignation from these rights. Teletranseu.com is not responsible for violation of the present terms due to force majeure (indicatively including extreme weather conditions, earthquakes, floods, fires, emergency situations, etc.) The use of this website by the users is at their own risk. The content of this website is not and shall in no way be interpreted as providing advice or direct or indirect inducement to users to proceed to any act. The evaluation of the content of this website is at the discretion of each user, who is responsible for the use of each section of the website. In case of failure to comply with any of the terms of use, the use of Teletranseu.com . is formally prohibited.
INFORMATION PROVIDED/ PRODUCTS
Teletranseu.com is committed to the quality, completeness and accuracy of the information listed on this website, regarding the identity of Teletranseu.com, as well as of the services supplied by this website, without prejudice to technical or typographical errors which cannot be foreseen or have occurred unintentionally or due to disruptions of the function of this website because of force majeure.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
All content of Teletranseu.com , including pictures, graphics, photographs, designs, texts and generally all files of this website, except for those expressly specified as exceptions (copyrights of third parties, of associates and affiliates) are intellectual property, registered trademarks and service marks of Teletranseu.com and TELETRANS HELLINIC MOVERS S.A. and are protected by the relevant provisions of the Greek and European Law and international agreements and treaties. Any copying, modification, alteration, dubbing, configuration, reproduction, distribution, transfer, sale, republication, data transfer to another computer (upload) of any information (in whole, partial or in summary), in any manner, as provided in this website in any manner or means, including sending them to the Internet or distributing information on the Internet, in any other way without the prior written permission of TELETRANS HELLINIC MOVERS S.A. is prohibited.
VISITORS / USERS PERSONAL INFORMATION
TELETRANS HELLINIC MOVERS S.A. is committed to protect the personal information of visitors / users of Teletranseu.com website and to comply with the relevant provisions on the protection of personal information (Greek Law 2472/1997 and 3471/2006 for the protection of individuals against the processing of personal information) as applicable at any given moment. That is why information relating to personal information of visitors / users is not collected, unless they voluntarily provide it. It is not necessary to administer personal information in order to navigate in Teletranseu.com website or access its content, unless the visitor wants to proceed with a purchase or unless a visitor / user wishes to become an Teletranseu.com member and have access to some offers. However, if the visitor / user wants to order products and in order that we ensure the ability of communicating with the user and generally for the support, promotion and completion of the trading relationship with the user, it is likely that the user is asked to disclose personal information (such as name, email address, birth date, etc.). The personal information of users are intended exclusively for the completion of the deliveries and for the contracts that will be signed with Teletranseu.com concerning the delivery of the products, the processing of the commands of the visitors, the design and content improvement of the website and the communication with the visitors for the promotion of the services of the website. When a visitor / user registers on the services of Teletranseu.com he /she can request to receive, if they wish, newsletters concerning the new products of the e-shop, as well as other existing offers, either from the company or from other collaborating companies through e-mail to the given e-mail address or through promotional-informational message via SMS on their mobile phone. In this case, the visitor / user agrees that the information submitted in Teletranseu.com is complete, correct, true, accurate and valid and that, if any change occurs, the visitor / user will inform the relevant service of Teletranseu.com , so that the registered information remain complete, correct, true, accurate and valid. If the user wishes to stop receiving promotional messages, he / she has to visit the contact form of the www. Teletranseu.com website and express his / her wish. The members are the only ones that are responsible for all of the actions that are made with their personal password, user name, and in generally through their account. Members agree to immediately inform Teletranseu.com about any unauthorized use of their account and any void and / or possible security breach. Members are solely responsible for the careful use of their account and their formal exit from their account at the end of each use. Teletranseu.com is not responsible for any damage or injury that may result from members’ inability to respect and follow the present clause. By registering at Teletranseu.com the user agrees that his personal information will be used by TELETRANS HELLINIC MOVERS S.A. that is responsible for their processing through automation, either by the company itself or by any other representative person appointed by TELETRANS HELLINIC MOVERS S.A. to carry out the processing on its behalf. This information (to the extent that is considered personal) is subject to the European and Greek legislation. However, users are advised not to send information they wish to remain confidential via e-mail, because it is possible that third unauthorized parties can read the messages sent by users via the Internet. Registered users and those who provide their personal information on Teletranseu.com website have the right to request and receive from TELETRANS HELLINIC MOVERS S.A. the following information: a) all personal information concerning themselves, b) the processing purposes and the possible recipients, c) the update of their personal information that is kept in file, as well as the right to raise any objections concerning their personal information.Registered users have the right to request at any time and without charge the deletion of their information by sending an e-mail at sales@teletranseu.com. The above described disclosure of the personal information of the Teletranseu.com users constitutes the acceptance of these terms of use concerning their personal information as stated in the present document. If the user does not consent to the above mentioned use of personal information, he /she should not fill in the related fields.
SECURITY
Teletranseu.com makes reasonable efforts to secure users’ personal information in strict compliance with safety measures, which can be altered or modified at any time by TELETRANS HELLINIC MOVERS S.A.. Users, however, are informed that sending confidential information through e-mail is not the most secure way of sending messages, as there is a risk that such information might be read by third unauthorized parties.In order to ensure the protection of users’ personal information, Teletranseu.com uses strong 128 SSL encryption technology with a certificate from Thawte . With the use of this technology, any data registered by the visitor / user in Teletranseu.com , is encrypted eliminating any possibility of interception of purchase or identity information during transmission. Finally, the personal security of the user is the password he/ she gives when becoming a member of www. Teletranseu.com . Teletranseu.com advises users to change their password regularly for security reasons and to avoid using the same passwords that are easily detectable.
UNDERAGE USERS
Teletranseu.com is not making transactions with underage users, and as a result it does not collect information of underage users, as they are defined by the Greek legislation, i.e. a person younger than 18 years old.
OTHER INFORMATION PROVIDED BY VISITORS
If the visitors of Teletranseu.com use the communication abilities provided by this website in order to give information other than personal, such as suggestions concerning the website or ideas for publicity and products, as well as any other relevant information, these information will come into Teletranseu.com possession with the consent of the visitor, and may be used / exploited by Teletranseu.com in any way (e.g. reproduction, modification, disclosure to others, etc.) for commercial or non commercial purposes. The visitor who provides such information, suggestions and ideas waives from any right to such information, suggestions and ideas that have been provided voluntarily, as well as to any right of compensation for the use of the above material by Teletranseu.com.
ETHICS AND RESPONSIBILITIES OF THE USERS / MEMBERS – DAMAGE / COMPENSATION
The visitor/ user of the present website is the only one responsible for the legal use of the website and he / she is obligated to desist from any illegal act and abusive behaviour, as well as from the adoption of illegal practices and practices of unfair competition. Users / visitors are forbidden from sending or distributing illegal material through Teletranseu.com . Such material could include material that violates the rights of third parties (for example, intellectual property rights, rights of privacy and confidentiality) and /or are false, threatening, libellous, offensive, defamatory or instigating criminally punishable acts. The visitors / users are also prohibited to damage minors, counterfeit or alter the identification information of users / members having as purpose to disguise the origin of the content transmitted through Teletranseu.com . The suspension, post, email or use of any other mean for the installment of unsolicited advertising or content relevant to the promotion of products or services or third party websites, as well as sending unwanted and unbidden by the customer e-mails or any other form of promotion of unwanted content is prohibited. Any form of third-party harassment is prohibited. The visitors / users agree that they will not endanger the security of this website and that they will not prevent any user from having access to this website. The use of the website for illegal purposes involves civil and criminal penalties. The visitor / user agrees and acknowledges that Teletranseu.com bears no responsibility for the material with the above characteristics, which comes from third parties and it is hosted on its website, and in any case can it be considered, that Teletranseu.com endorses or accepts such content. Teletranseu.com does not control and is making no preventive control of the content and the information that third parties publish and notify and it does not bear any responsibility for them. The users / members understand and accept that by using the services of Teletranseu.com they may be exposed to offensive, immoral or illegal content. If Teletranseu.com has been informed that some content is causing ethical damage or any other form of damage to a third person, it retains the right to proceed directly to the deletion of that content and simultaneously to disrupt the function of the account of the user / member, who is violating the terms of the present document. Teletranseu.com states that it will cooperate with any police, judicial or public authority, so as to reveal the identity of users publishing or transmitting such material or information.The visitors /users pledge that the information submitted to Teletranseu.com is complete, correct and accurate, that they comply with the rules of the Greek Law and in particular with the provisions of the telecommunications legislation, that they refrain from any illegal and contrary to fair use of Teletranseu.com and that they do not violate any kind of rights of third parties and in particular the personal privacy.n the event that a visitor/user causes technical damage to the website or to the systems that transmit the website to visitors / users, he /she shall be liable for any damage arising from such damage and he/ she will incur any form of expenditure for the restoration of the damage. The visitor / user of Teletranseu.com also understands and accepts that he /she retains the exclusive responsibility to compensate Teletranseu.com and its partners for any legal dispute that may arise between the first and third entities due to the content that the visitor /user has made available for suspension, publication or transport through the services of Teletranseu.com , as well as in case of incorrect information input during the registration or data update and in general in the event of any form of violation of these terms of use.
DURATION
The visitor / user understands and accepts that Teletranseu.com owns the exclusive right to stop, without former notification, the use of the password / passwords to the provided services or / and to interrupt the provision of the content to the visitors / users that are seemed to have violated the letter and the spirit of the present terms of use. Teletranseu.com bears no responsibility towards the visitor / user for the above mentioned interruption or for any case of a claim associated with the above mentioned interruption.
ADVERTISING
Teletranseu.com is under no circumstances responsible for the communication of the visitor / user with the third service providers who advertise or are advertised in Teletranseu.com and for any kind of commercial transaction that may arise from the relationship between them.
LIMITATION OF LIABILITY
Teletranseu.com is not responsible towards its customers / users for damages that may occur through the use of the services and the contents of Teletranseu.com , which they carry out on their own initiative and with knowledge of the present terms (except for the cases of paragraph 14 “Product Returns”). In cases of force majeure, Teletranseu.com is reserved to the delivery time of the products. Teletranseu.com can provide no guarantee for the availability of the products, but can guarantee for the timely notice of the final consumers for the non-availability of the products. Teletranseu.com does not guarantee that the website or the servers through which the website is available to the customers / users do not contain “viruses” or other harmful software programs and it will not be liable for any kind of damage that the visitor /user may suffer by pages, services, options and contents of Teletranseu.com , which he / she uses on his /her own initiative and responsibility, for example but not restrictively, damage due to illegal actions of third parties, such as interception or decryption of codes and data, virus spread during the use of the website or information download of its content, or problems that may occur during the use of computers (e.g. loss of data etc.). Teletranseu.com is used as it is, without any expressed or indirectly declared guarantee and according its availability. Teletranseu.com makes reasonable efforts for the maintenance and the availability of its content. Nevertheless, the users accept that Teletranseu.com is entitled to amend and/or temporarily or permanently pause the whole content or a part of it with no notice to users, since the availability can be affected by the equipment of the users, from other communications networks, from the large number of people who are trying to make use of Teletranseu.com at the same time, or from other causes. Therefore, Teletranseu.com does not accept liability for any kind of damage (positive, negative, negligent, contractual or other) arising from users’ incapability to access the website, for the termination of the whole or parts of the website, for the delay, non-delivery, interruption or poor reception quality of the services or for the loss of the contents of the services, or for the existence of other errors. In every case Teletranseu.com retains the right to suspend at any time temporarily or permanently the whole or any part of the website for maintenance or upgrade or for any other reason. Teletranseu.com does not guarantee that the pages, the services, the options and the contents will be provided without interruption, without errors, that this web site will be safe, that errors will be corrected in this website or that the server that makes Teletranseu.com available does not have viruses or other harmful components. The cost of the possible corrections or services is up to the visitor /user and under no circumstances up to Teletranseu.com.
LINKS TO OTHER WEBSITES
Teletranseu.com may contain links to other websites. The interface of Teletranseu.com with other websites through links is made only for the convenience of visitors / users and in order to complete the information provided for specific issues. These websites are not under the control of Teletranseu.com and therefore Teletranseu.com is not responsible for the availability, content, the policy for the protection of personal information, the quality and the completeness of their services. Teletranseu.com is not responsible for any direct or indirect damage of the users / visitors, resulting from the use of the possible interface with another website through links or from the use of data and information that are contained in a similar website. Therefore, for any problem that may arise during the visit / use of the website, the visitor / user must apply directly to the relevant websites and web pages, which bear full (civil and criminal) responsibility for the safety, the legitimate, the validity of the content of their websites and of the provision of services and any liability by Teletranseu.com must be excluded. At any case Teletranseu.com should not be assumed to endorse or accept the content or the services of these websites and the content or the services of the websites to which it refers or is somehow associated and Teletranseu.com expressly disclaims any liability from the content, privacy policy, quality content and services of these websites.
RETURNS
The customer has the right to return the products he / she purchased from the present e-shop and ask for their replacement.
Cases in which Teletranseu.com is responsible and will bear the cost of product pick up and exchange:
Any case in which TELETRANS HELLINIC MOVERS S.A has mistakenly delivered a product that was not ordered but the customer.
Cases in which the customer is responsible: any case in which the customer is not satisfied with the product(s) because the product(s) does not meet his or her expectation for any reason. In these cases the customer has to return the product(s) at his/her own expense while TELETRANS HELLINIC MOVERS S.A will cover the shipping cost of replacement product(s).
In all of the above cases any product(s) must be returned within seven (7) days of receipt with true date proved by the courier’s waybill. All returns must be made in the original condition product(s) were delivered in complete with all tags and packaging materials as well the tax documents that accompanied delivery (Retail Sale Receipt). We recommend that the customer contacts Teletranseu.com by phone at 2106647080 or e-mail at info@teletranseu.com before returning any products.
TELETRANS HELLINIC MOVERS S.A reserves the right not to accept returns not made within seven (7) calendar days from the receipt of the product(s) by the customer.
ORDERS/ PRODUCT DELIVERIES / SHIPMENT COSTS OVERVIE
Teletranseu.com delivers its products worldwide. Deliveries are made daily, except for Saturday and Sunday, holidays or general strike days, during the working hours and depending on the availability of the couriers.
Prices: All prices indicated on Teletranseu.com include Value Added Tax (VAT). Teletranseu.com retains the right to change prices without prior notice to the customers. However, in all cases the customer will be charged with the price(s) valid at the time the order was placed.
Order Completion / Confirmation: When the ordering process is complete, the customer will receive confirmation including the order number via e-mail or by telephone by Teletranseu.com.
Order Cancellation: If the customer wants to cancel an order that has been placed on Teletranseu.com he or she should contact TELETRANS HELLINIC MOVERS S.A. by phone at 2106647080 or e-mail at info@teletranseu.com. Orders may be cancelled anytime before shipment.
Changing your order: After the completion of the order no changes can be made. If the customer wishes to make changes, he or she should cancel the order and place a new one.
PAYMENT METHODS
Payment with Credit Card
Credit Card payments are processed via EFG Eurobank’s secure system which offers the extra protection of Verified by Visa, MasterCard, MasterPass,American Express SafeKey, American Express and Diners SecureCode services. When credit card information is entered and verified by the system a deposit equal to the amount of the order is held on the customer’s account. This hold is released and the customer’s credit card is charged accordingly on the day the order is shipped. For additional security all credit card transactions are processed by EFG Eurobank’s Secure Payment. After the ordering process is competed customers are re-directed to the secure server of EFG Eurobank’s Secure Payment system. All communications between the customer, EFG Eurobank’s Secure Payment and Visa, MasterCard, American Express and Diners are fully encrypted. No customer credit card information is stored anywhere once the payment process is complete ensuring a very high security level for all your credit card transactions on Teletranseu.com. As Teletranseu.com does not store credit card information, customers are requested to re-enter such information every time they place an order.
APPLICABLE LAW AND JURISDICTION
The present terms of use and the use of the website Teletranseu.com are governed by the Greek Law, by the provisions of the European Union that are applicable in the Greek Legislation and by relevant International Treaties. In case that one of the present provisions becomes illegal, invalid or unenforceable that shall not affect the validity or of any other terms. The courts of Athens, Greece have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the use of Teletranseu.com and or the present terms.
CONTACT
For more information and suggestions concerning Teletranseu.com, users and customers may contact TELETRAMS HELLINIC MOVERS S.A. customer service daily from 09.00 am to 04.00 pm by phone at +30 2106647080, via e-mail: info@teletranseu.com or by post to 21ST km MARKOPOULOU AVENUE, 190 02 PEANIA, Greece
