INFORMATION PROVIDED/ PRODUCTS
Teletranseu.com is committed to the quality, completeness and accuracy of the information listed on this website, regarding the identity of Teletranseu.com, as well as of the services supplied by this website, without prejudice to technical or typographical errors which cannot be foreseen or have occurred unintentionally or due to disruptions of the function of this website because of force majeure.
INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADEMARKS
All content of Teletranseu.com , including pictures, graphics, photographs, designs, texts and generally all files of this website, except for those expressly specified as exceptions (copyrights of third parties, of associates and affiliates) are intellectual property, registered trademarks and service marks of Teletranseu.com and TELETRANS HELLINIC MOVERS S.A. and are protected by the relevant provisions of the Greek and European Law and international agreements and treaties. Any copying, modification, alteration, dubbing, configuration, reproduction, distribution, transfer, sale, republication, data transfer to another computer (upload) of any information (in whole, partial or in summary), in any manner, as provided in this website in any manner or means, including sending them to the Internet or distributing information on the Internet, in any other way without the prior written permission of TELETRANS HELLINIC MOVERS S.A. is prohibited.
VISITORS / USERS PERSONAL INFORMATION
Teletranseu.com makes reasonable efforts to secure users’ personal information in strict compliance with safety measures, which can be altered or modified at any time by TELETRANS HELLINIC MOVERS S.A.. Users, however, are informed that sending confidential information through e-mail is not the most secure way of sending messages, as there is a risk that such information might be read by third unauthorized parties.In order to ensure the protection of users’ personal information, Teletranseu.com uses strong 128 SSL encryption technology with a certificate from Thawte . With the use of this technology, any data registered by the visitor / user in Teletranseu.com , is encrypted eliminating any possibility of interception of purchase or identity information during transmission. Finally, the personal security of the user is the password he/ she gives when becoming a member of www. Teletranseu.com . Teletranseu.com advises users to change their password regularly for security reasons and to avoid using the same passwords that are easily detectable.
Teletranseu.com is not making transactions with underage users, and as a result it does not collect information of underage users, as they are defined by the Greek legislation, i.e. a person younger than 18 years old.
OTHER INFORMATION PROVIDED BY VISITORS
If the visitors of Teletranseu.com use the communication abilities provided by this website in order to give information other than personal, such as suggestions concerning the website or ideas for publicity and products, as well as any other relevant information, these information will come into Teletranseu.com possession with the consent of the visitor, and may be used / exploited by Teletranseu.com in any way (e.g. reproduction, modification, disclosure to others, etc.) for commercial or non commercial purposes. The visitor who provides such information, suggestions and ideas waives from any right to such information, suggestions and ideas that have been provided voluntarily, as well as to any right of compensation for the use of the above material by Teletranseu.com.
ETHICS AND RESPONSIBILITIES OF THE USERS / MEMBERS – DAMAGE / COMPENSATION
Teletranseu.com is under no circumstances responsible for the communication of the visitor / user with the third service providers who advertise or are advertised in Teletranseu.com and for any kind of commercial transaction that may arise from the relationship between them.
LIMITATION OF LIABILITY
Teletranseu.com is not responsible towards its customers / users for damages that may occur through the use of the services and the contents of Teletranseu.com , which they carry out on their own initiative and with knowledge of the present terms (except for the cases of paragraph 14 “Product Returns”). In cases of force majeure, Teletranseu.com is reserved to the delivery time of the products. Teletranseu.com can provide no guarantee for the availability of the products, but can guarantee for the timely notice of the final consumers for the non-availability of the products. Teletranseu.com does not guarantee that the website or the servers through which the website is available to the customers / users do not contain “viruses” or other harmful software programs and it will not be liable for any kind of damage that the visitor /user may suffer by pages, services, options and contents of Teletranseu.com , which he / she uses on his /her own initiative and responsibility, for example but not restrictively, damage due to illegal actions of third parties, such as interception or decryption of codes and data, virus spread during the use of the website or information download of its content, or problems that may occur during the use of computers (e.g. loss of data etc.). Teletranseu.com is used as it is, without any expressed or indirectly declared guarantee and according its availability. Teletranseu.com makes reasonable efforts for the maintenance and the availability of its content. Nevertheless, the users accept that Teletranseu.com is entitled to amend and/or temporarily or permanently pause the whole content or a part of it with no notice to users, since the availability can be affected by the equipment of the users, from other communications networks, from the large number of people who are trying to make use of Teletranseu.com at the same time, or from other causes. Therefore, Teletranseu.com does not accept liability for any kind of damage (positive, negative, negligent, contractual or other) arising from users’ incapability to access the website, for the termination of the whole or parts of the website, for the delay, non-delivery, interruption or poor reception quality of the services or for the loss of the contents of the services, or for the existence of other errors. In every case Teletranseu.com retains the right to suspend at any time temporarily or permanently the whole or any part of the website for maintenance or upgrade or for any other reason. Teletranseu.com does not guarantee that the pages, the services, the options and the contents will be provided without interruption, without errors, that this web site will be safe, that errors will be corrected in this website or that the server that makes Teletranseu.com available does not have viruses or other harmful components. The cost of the possible corrections or services is up to the visitor /user and under no circumstances up to Teletranseu.com.
LINKS TO OTHER WEBSITES
The customer has the right to return the products he / she purchased from the present e-shop and ask for their replacement.
Cases in which Teletranseu.com is responsible and will bear the cost of product pick up and exchange:
Any case in which TELETRANS HELLINIC MOVERS S.A has mistakenly delivered a product that was not ordered but the customer.
Cases in which the customer is responsible: any case in which the customer is not satisfied with the product(s) because the product(s) does not meet his or her expectation for any reason. In these cases the customer has to return the product(s) at his/her own expense while TELETRANS HELLINIC MOVERS S.A will cover the shipping cost of replacement product(s).
In all of the above cases any product(s) must be returned within seven (7) days of receipt with true date proved by the courier’s waybill. All returns must be made in the original condition product(s) were delivered in complete with all tags and packaging materials as well the tax documents that accompanied delivery (Retail Sale Receipt). We recommend that the customer contacts Teletranseu.com by phone at 2106647080 or e-mail at firstname.lastname@example.org before returning any products.
TELETRANS HELLINIC MOVERS S.A reserves the right not to accept returns not made within seven (7) calendar days from the receipt of the product(s) by the customer.
ORDERS/ PRODUCT DELIVERIES / SHIPMENT COSTS OVERVIE
Teletranseu.com delivers its products worldwide. Deliveries are made daily, except for Saturday and Sunday, holidays or general strike days, during the working hours and depending on the availability of the couriers.
Prices: All prices indicated on Teletranseu.com include Value Added Tax (VAT). Teletranseu.com retains the right to change prices without prior notice to the customers. However, in all cases the customer will be charged with the price(s) valid at the time the order was placed.
Order Completion / Confirmation: When the ordering process is complete, the customer will receive confirmation including the order number via e-mail or by telephone by Teletranseu.com.
Order Cancellation: If the customer wants to cancel an order that has been placed on Teletranseu.com he or she should contact TELETRANS HELLINIC MOVERS S.A. by phone at 2106647080 or e-mail at email@example.com. Orders may be cancelled anytime before shipment.
Changing your order: After the completion of the order no changes can be made. If the customer wishes to make changes, he or she should cancel the order and place a new one.
Payment with Credit Card
Credit Card payments are processed via EFG Eurobank’s secure system which offers the extra protection of Verified by Visa, MasterCard, MasterPass,American Express SafeKey, American Express and Diners SecureCode services. When credit card information is entered and verified by the system a deposit equal to the amount of the order is held on the customer’s account. This hold is released and the customer’s credit card is charged accordingly on the day the order is shipped. For additional security all credit card transactions are processed by EFG Eurobank’s Secure Payment. After the ordering process is competed customers are re-directed to the secure server of EFG Eurobank’s Secure Payment system. All communications between the customer, EFG Eurobank’s Secure Payment and Visa, MasterCard, American Express and Diners are fully encrypted. No customer credit card information is stored anywhere once the payment process is complete ensuring a very high security level for all your credit card transactions on Teletranseu.com. As Teletranseu.com does not store credit card information, customers are requested to re-enter such information every time they place an order.
APPLICABLE LAW AND JURISDICTION
For more information and suggestions concerning Teletranseu.com, users and customers may contact TELETRAMS HELLINIC MOVERS S.A. customer service daily from 09.00 am to 04.00 pm by phone at +30 2106647080, via e-mail: firstname.lastname@example.org or by post to 21ST km MARKOPOULOU AVENUE, 190 02 PEANIA, Greece